Last Updated: 14.11.2025

This Dispute Resolution Policy (“Policy”) outlines the procedures for resolving disputes related to purchases made on YamCodes.com, operated by STP SOLUTIONS UAB.

Our goal is to resolve all disputes fairly, efficiently, and transparently, ensuring customers receive a clear and timely outcome.

1. Scope of This Policy

This Policy applies to disputes related to:

• digital activation keys,

• delivery issues,

• product functionality concerns (within YamCodes’ responsibility),

• refund or cancellation disagreements,

• chargeback disputes,

• customer service complaints.

Disputes that relate to game bugs, DRM issues, platform bans, or publisher restrictions fall under the responsibility of the Product Owner, not YamCodes.

2. Initial Dispute Resolution Process

Before initiating any external dispute, customers must first contact our support team.

How to File a Dispute Internally

You may open a dispute by contacting:

Email: support@yamcodes.com
Live Chat: Available during business hours
Subject line: “DISPUTE – Order #XXXXX”

Required Information

To begin an investigation, customers must provide:

• Full name

• Email used for the purchase

• Order number

• Description of the issue

• Any supporting evidence (screenshots, error messages, platform responses)

3. Investigation Procedure

Once a dispute is received:

1. Acknowledgment of the dispute will be sent within 48 hours.

2. Our team will conduct a full investigation, which may include:

   • reviewing API delivery logs,

   • validating activation results,

   • checking fraud-prevention flags,

   • reviewing communication with suppliers or publishers,

   • analyzing platform-specific responses.

3. The investigation will be completed within up to 30 days, depending on complexity.

4. If additional information is required, the customer will be notified.

4. Dispute Outcomes

Following the investigation, YamCodes may offer one of the following resolutions:

a) Replacement of the Product

A new activation key may be issued if the problem lies with the delivered key itself.

b) Refund

A refund may be issued if the case qualifies under the Cancellation & Refund Policy.
Refunds are processed to the original payment method within 5–7 business days.

c) Rejection of the Claim

A dispute may be rejected if:

• the key was successfully delivered and redeemed,

• the issue is caused by platform-side or publisher-side restrictions,

• the request contradicts the Refund Policy,

• the claim is fraudulent or unsupported.

5. Escalation of a Dispute

If the customer is not satisfied with the initial outcome, they may request:

a) Secondary Review / Escalation

A senior support specialist or manager will re-evaluate the case.
Escalations are reviewed within 7–14 days.

b) External Mediation Options

If internal resolution is unsuccessful, customers may use:

European Online Dispute Resolution (ODR) Platform

Applicable for EU consumers:
https://ec.europa.eu/consumers/odr/

Independent mediation services

Details may be provided upon request.

6. Chargeback and Payment Dispute Handling

If a customer files a chargeback through their bank or payment provider:

6.1. Chargeback Review

YamCodes will provide evidence including, but not limited to:

• delivery confirmation,

• API key retrieval logs,

• activation verification,

• device/IP logs,

• internal support communication.

6.2. Duplicate Disputes

If a dispute is already open internally, customers should not file a chargeback until the internal process is completed.

6.3. Abuse or Fraud

Repeated or abusive chargebacks may result in:

• suspension of the customer’s account,

• blocking future purchases,

• reporting to fraud-monitoring networks.

7. External Complaint Rights

If the customer believes the issue remains unresolved after internal and mediation attempts, they retain the right to:

• contact their local consumer protection authority,

• seek legal action in the applicable jurisdiction,

• submit a complaint through the European Consumer Centres Network (ECC-Net) (EU residents).

8. Legal Rights and Jurisdiction

Nothing in this Policy restricts a customer’s statutory rights.

Any legal disputes shall be governed by the laws of England and Wales, unless otherwise required by consumer protection regulations.

9. Policy Updates

YamCodes reserves the right to update or modify this Policy at any time.
Changes will be published on this page with the updated “Last Updated” date.

Customers are responsible for reviewing the Policy periodically to stay informed.